Customer Relationship Management

TuoTempo® is a comprehensive CRM suite, developed by our partner Tuotempo Srl, specifically designed to engage patients via self-service interactive software, automatic communication and multi-channel information campaigns. The solution is seamlessly integrated with the platform Mr-You Enterprise® and Self-Service 24h Kiosks.

TuoTempo

FEATURES:

  • Online reservations: online booking service optimized for PC and smartphones, totally configurable on 50 parameters directly managed by the user administrator.
  • Service communication: marketing automation service that enables to plan SMS, Email or push messages in relation to 14 standard events (eg memo recalls) with a configurable notice time or postponement options. It is possible also to process responses for events involving interaction with patients (eg. cancellations).
  • Self admissions: fast check-in using Self-Service 24h Kiosks, improving efficiency of admission procedures and queue management.
  • Online payments: with credit card or Paypal, the service is optimized for PC and smartphone.
  • Reports download: the service enables to download exam results and visits reports in compliance with the privacy regulation. It is also possible to retrieve the personal healthrecords and related documentation.
  • Marketing solutions: communication campaigns management and customer satisfaction surveys (via SMS, Email or push messages). User clustering features (eg +50 women visited once in the last 18 months, etc.).
  • App: iOS and Android support, with all self-service capabilities.
Via G. Durando, 39
20158 Milano, Italy
phone: +39 02 96457497
fax: +39 02 96457498
e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Quality System Certification ISO 9001
P.IVA No. 02908570043
Share Capital i.v. € 120.000,00
R.E.A.: 0317896 C.C.I.A.: 0317896